Posted by C. Echegaray M. Barrionuevo, G. Ariza in Generative AI
5 Companies Using AI for Customer Service
How Conversational AI Is Changing Customer Service It’s recalling previous conversations, analyzing sentiment, and engaging with meaningful responses that are uniquely tailored to the user. This makes the chatbot much more dynamic and less susceptible to fatigue (yes, chatbots get tired, too) than traditional AI…