Creating Effective Chatbots: Design Guide When you are creating a design, you should always have an end goal in your mind. In this article, we will understand some basic protocols of chatbot design that one needs to follow to enhance the chances of bot success….
Zendesk vs Intercom: Which Solution to Choose in 2023? You have to integrate either with the direct API or find something, maybe within Zapier or something else, that can help you do that. You can probably find ten, twenty, thirty options that will all do…
Amazon trounces rivals in battle of the shopping ‘bots’ Nvidia launched first and reseller bots immediately plagued the sales. There are YouTube videos like the one below that show sneakerheads using bots to scoop up product for resale. In early 2020, for example, a Strangelove…
Amazon trounces rivals in battle of the shopping ‘bots’ Nvidia launched first and reseller bots immediately plagued the sales. There are YouTube videos like the one below that show sneakerheads using bots to scoop up product for resale. In early 2020, for example, a Strangelove…
Easy 6 Steps To Automate Customer Service By using automated technologies such as chatbots, you can efficiently handle routine customer inquiries and free up customer service representatives to focus on more complex issues. Whether you are a small business or a large enterprise, incorporating customer…
Machine Learning ML vs Artificial Intelligence AI Machine Learning applications can read text and work out whether the person who wrote it is making a complaint or offering congratulations. They can also listen to a piece of music, decide whether it is likely to make…
Difference between NLP, NLU and NLG Training data, also called ‘sample utterances’ are simply written examples of the kind of things people are likely to say to a chatbot or voicebot. For example, you might give your taxi chatbot or voicebot a ‘book’ intent if…
The Service Leader’s Guide to Virtual Customers This level of automation not only streamlines processes but also enhances the efficiency of customer service operations. One of the key advantages of virtual agents is their ability to interact with customers across various channels. Whether it’s through…
What is Machine Learning and why is it important? Specifically, we’re usually talking about machine learning, which means teaching a machine to learn from experience without explicitly programming it to do so. Deep learning, another hot topic, is a subset of machine learning and has…
Difference between Artificial intelligence and Machine learning It is especially beneficial during scenarios like the current pandemic. Other use cases include spam filtering, image labeling, facial recognition, and more. In other words, Deep Learning uses a simple technique called sequence learning. Many industries use the…